Purpose

A.C. Maher & Co., LLC (ACM) is committed to ensuring the safety and well-being of all our customers, especially vulnerable populations, including the elderly. This policy outlines our approach to identifying, preventing, and addressing elder abuse within our operations.

Scope

This policy applies to all employees, contractors, and representatives of ACM.

Definitions

Elder Abuse: Any action or lack of action which causes harm or distress to an elderly person. This includes physical, emotional, sexual, and financial abuse, as well as neglect.

Elderly Person: Any individual aged 60 years or older.

Policy

Zero Tolerance: ACM has a zero-tolerance policy towards elder abuse in any form. All employees are expected to treat elderly clients with the utmost respect and care.

Employee Training: All ACM employees will receive training on identifying signs of elder abuse, understanding their responsibilities, and knowing how to report suspected cases. This training will be part of the onboarding process and will be repeated annually.

Identification and Reporting:

Employees must be vigilant and aware of signs of elder abuse, including but not limited to changes in behavior, unexplained injuries, signs of neglect, and unusual financial transactions.

Any employee who suspects that an elderly client is being abused must report their concerns immediately to their supervisor or directly to the Compliance Officer.

Reports of suspected abuse will be handled with confidentiality and sensitivity.

Response to Reports:

Upon receiving a report of suspected elder abuse, the Compliance Officer will initiate a thorough investigation.

If the investigation confirms that abuse has occurred, ACM will take immediate steps to protect the client, which may include contacting law enforcement or adult protective services.

The company will cooperate fully with any external investigations conducted by relevant authorities.

Support for Victims:

ACM is committed to supporting victims of elder abuse. This includes providing information about available resources and assistance in accessing support services.

We will offer referrals to appropriate agencies for further support and intervention as needed.

Customer Education: ACM will provide educational materials to customers and their families about elder abuse, including how to recognize it and what steps to take if they suspect abuse.

Review and Update: This policy will be reviewed annually and updated as necessary to ensure it remains effective and compliant with all relevant laws and regulations.

Responsibilities

Compliance Officer: Responsible for overseeing the implementation of this policy, conducting investigations, and ensuring compliance with reporting requirements.

Managers and Supervisors: Responsible for ensuring that their teams understand and comply with this policy, and for reporting any concerns to the Compliance Officer.

All Employees: Responsible for being vigilant, reporting any suspicions of abuse, and participating in training sessions.

Contact Information

For any concerns or to report suspected elder abuse, please contact:

Phone: (239) 359-4434

Email: adam@acmaherco.com

Conclusion

ACM is dedicated to protecting our elderly customers from abuse and ensuring their safety and well-being. We take this responsibility seriously and will act promptly and decisively in response to any concerns.